We try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site.
Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided ´AS IS´ and on an ´IS AVAILABLE´ basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.
In no event will Customriflescopesuk be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other action, arising out of or in connection with the use of the site.
Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.
The http://www.customriflescopes.uk and http://www.customriflescopes.com website is operated by customriflescopesuk staff only. any further words of "customriflescopesuk" below may be shortened to "CRS" for simplicity. The categories in this terms and conditions page are in no particular order but must be read in full by any visitors or customers, if you do not wish to comply with any part of the terms and conditions then please leave now!
CRS has made every effort to ensure the accuracy of the information contained in this site.
CRS is constantly seeking ways to improve the specification, design and production of its custom rifle scopes and alterations take place continually. Whilst every effort is made to produce up to date products and specifications, this site should not be regarded as an infallible guide to CRS products and services.
Any reference in this site to hunting or target practice should not be taken as an encouragement to be unsafe, break the law or act dangerously. If or when you attach any of our scopes or accessories made or purchased from our shop to your firearm, you must conform to the law in which country you preside. We at Customriflescopesuk do not hold any responsibility for miss use of our products. That includes using them on equipment that is not compatible.
CRS does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of CRS and you visit entirely at your own risk.
POSTING AND RETURNS POLICY
Posting costs are worked out on an order by order basis depending on goods and quantity ordered and the postal service that is used at the time. All items will be well packed and checked before posting but should anything arrive with you damaged please let us know immediately, we will then contact the Courier / Postal carrier to investigate and send you a refund or replacement depending on the outcome of the investigation.
Returns will be dealt with on a case by case basis but normally we do not accept goods back that have been opened or used as we cannot re-sell them. Any unopened and un-used goods can be returned within 14 days of purchase at the cost of the customer returning them. Once the goods are received back and checked we will refunded the cost of the goods in full (we do not refund the cost of the original shipping). The goods must be returned in as new condition. Any goods sent back to us and found to be opened used or damaged will be returned to the customer. This is for the shop section only.
If you have a customised item then the new 13 June 2014 "the Consumer Contracts Regulations act", which implement the Consumer Rights Directive in UK law, came into effect, and is as follows-
Exemptions There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel. These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items, tailor-made or personalised items. So customised items do not come under the 14 day right to cancel directive.
A customised item made by CRS comes under "tailor made or personalised items" and therefore cannot be returned for a full refund. If the customisation is damaged or has a fault on arrival then it can be sent back to us for repair. Under no circumstances can we issue a refund as the customisation, no matter how basic, cannot be put up for re-sale. The customer must be fully aware that when they commit to buying a custom product tailored to them, it cannot be returned for a refund, these rules also mirror paypal rules for returns, paypal will not issue a refund on a custom item.
REPAIRS AND WARRANTY
At CRS we try and repair any defects or damage in a reasonable time frame, this time frame can alter due to stock and we reserve the right to change the estimated return date at a moment's notice.
If your item includes warranty, then it starts the moment it arrives at the postal address. your warranty will only cover problems that can be attributed to manufacturing defects. A warranty will always take precedence over a repair at peak times.
Your warranty does not include the following-
Miss use, using the item in a way it was not intended or bound to the wrong equipment.
wear and tear, this includes paint as this is done by another company.
Damage, any signs that it has had a knock or scratches. this could imply that it's been dropped.
Neglect, left out in the sun or rain. storing in the wrong environment, damp or rotting area.
Any suspicion that it has been tampered with, external or internal.
Modifications that we at CRS did not approve of.
Not following instructions, like battery charging rules.
Any parts that are not modified and are just integrated, like a charging lead.
loan to a third party.
Or any other reason CRS feels a free repair is not justified.
CRS reserves the right to refuse warranty work at any time, this does not affect your statutory rights or Guarantee period unless CRS staff suspect illegal activity, this can also include manipulated or coerced into a repair that we know is not needed, then we at CRS have the right to cancel a repair through Warranty or Guarantee period. A guarantee and/or warranty is also void if changing hands to a new buyer or on loan.
CRS.UK reserves the right to turn down any appraisal that they feel does not seem legitimate or for any other reason that may conflict with policies or local laws. All appraisals that are accepted by CRS.UK are to be completed by CRS.UK in a timely manner as not to miss the dispute deadline. Any late request for an appraisal may also be rejected or if accepted CRS.UK will not be held responsible if deadline not met. It is up to the customer to ask for an extension time with PayPal if appraisal not going to be completed in time. CRS.UK is acting as a 3rd party and any appraisal is a non-bias document that cannot be altered, a copy will be retained and sent to PayPal if requested.
Payment for an appraisal is asked for after initial consultation, it will then be non-refundable once payment is made. Any item that needs posting for examination is at the expense of the customer, this includes the return post, all post has to be signed for. A video may be requested of damage item if it is too large for posting or for other unforeseen aspect of the appraisal, the video would have to be verified with a time stamp and other proof of viability. CRS.UK reserves the right to reject video proof for any reason. CRS.UK is acting as a 3rd party and holds no responsibility or involvement to the outcome of the dispute, that includes PayPal or the other party involved in the dispute.
All rights, including copyright, database right and design right in the website and its contents, are owned by or licensed to customriflescopesuk, or otherwise used by CRS as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Customriflescopesuk.
You may not adapt, alter or create any of the design, material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.
CRS reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes.
All names, images, logos identifying CRS are proprietary marks of CRS. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. CRS does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders´ rights.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.
Customriflescopesuk reserves the right to change these any of its terms and conditions at any time by posting changes online. If you do not accept these Terms in full, you must stop using this website immediately.
Copyright © 2015 Customriflescopesuk.