Questions and Answers

Question

Do I get a Guarantee with parts I buy one here ?

Answer

Yes, but please make sure you test before you modify. If a mistake has been done by you on a kit or part from us that you accidentally damaged then the guarantee will be void, we know accidents happen on building these units, so if it happens once, then we will give a discount on the new part you need, if you purchase an item from a link on this website then you have to follow that websites T’s and C’s !



Question

I've paid for my custom build that you are customising for me, but I have changed my mind, I want to cancel the order, can I ?

Answer

Sorry, once we have started the build you are committed. It’s customised for you and we will not be able to sell to another customer, a customised build of any item in the UK falls under the customisation LAW, the 14 day money back guarantee does not apply to these customisable rifle scopes, so please be certain that you are happy before you commit to buying our product. This does not apply to our online shop. Your statutory rights are not affected, please read our terms & conditions page.



Question

I have downloaded your schematics, can I make an extra few to sell to my friends ?

Answer

Sorry, that would come under design right theft. It takes a long time and effort to design these so re-distribution in any way or form is prohibited without consent from customriflescope.uk

We do however allow you to make changes to the design as you see fit, but any part of that cannot be re-distributed or re-sold to make profit. It’s for people to build only for themselves !



Question

If I make a purchase from your shop and decide I do not want the product, can I get a refund?

Answer

Of course you can, but it has to be within 14 days and the item has to be in the same condition it was sent out to you, including the box. This doesn’t mean you can fit it to your scope and go hunting with it for 14 days and give it back, we are a registered custom build shop, so guaranteed paypal refunds may not apply !



Question

I would like to try and build one of your DIY kits, would you guide me in the right direction if I get stuck ?

Answer

DIY build instructions are purposely free, as we are unable to give online or phone support to DIY builds, However we can accept the odd Q’s through EMAILS ONLY when we are not too busy. We are very sorry about this but talking though builds would be very time consuming, we don't think charging for support would be the right direction either.


Any further questions our Q&A page didn’t answer then please contact us !

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